FAQs
tomas casagrande2024-06-03T04:42:56+01:00FAQs
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Keys activation guides
Orders and products
Payments
Account and security
How to activate my codes
I have an issue with an order I placed
I have a question before buying
I can't activate my code
I haven't received any purchase confirmation email
Missing content in my product
Wrong product, not what I bought
Cancel an order
I've purchased the same game twice
The product is not working correctly
I want to return the product I purchased
Are the products on the website official?
What are the deadlines for redeeming the codes?
Are all games valid in all regions or countries?
What products can I use on what platforms?
How many times can I download a game?
The product I want is out of stock
Information about our products
Any other matters?
I can't find my code
Where and how to activate my code
Error when activating my code
I can't read my code
Not valid or duplicate
Wrong country/region
Wrong platform
Already purchased product
Money was charged but no product was received
Issues completing payment
A payment has been made with my account that I did not make
Can I return a product?
Payments with Stripe
Any other matters?
Where to register
I haven't received my activation email
What personal data does Cheepy Games store?"
How can I protect my account?
How can I delete my account?
How can I view my order history?
How can I modify or edit my information or my profile?
How can I change my password?
How can I log out?
How can I change the currency?
How can I change the language?
Why do I need to validate my email?
Any other matters?
I haven't received any purchase confirmation email
Our codes are securely sent in the purchase confirmation email. If you can't find the activation code or the email for a digital product you purchased from Cheepy Games, make sure you are using the correct email account and check your spam or junk folder. If you're unable to find it or don't receive the confirmation email with the game code, our team is ready to assist you and provide the location of the activation key or code as soon as possible.Missing content in my product
From Cheepy Games, we apologize for any inconvenience. Before contacting us, please check the product page you purchased to make sure the missing content is included in your purchase. Remember that there are different versions of each game and some do not include all content, or in some cases, our games are DLCs that require the full game to enjoy them. Always remember to check the product details in the "description" section at the bottom of the product page. If you find that the missing content should have been included in your product, please contact us with your order number and a detailed description of the missing content. This will help us investigate and resolve the issue as soon as possible.Wrong product, not what I bought
From Cheepy Games, we apologize for the mistake. Please contact us with your order number and a screenshot of the product that was activated. This will help us investigate and resolve the issue as soon as possible and send you the correct product if necessary. We apologize for any inconvenience this may have caused you and appreciate you bringing it to our attention.Cancel an order
Unfortunately, at Cheepy Games, we cannot cancel an order once it has been placed, so we cannot accept returns or cancellations. Always remember to check your product basket during the checkout process and before making a purchase to avoid accidentally purchasing products. For more information, visit our Terms and Conditions page. If you still have doubts about this topic, please don't hesitate to contact us and we will try to help you as much as possible.I've purchased the same game twice
Unfortunately, at Cheepy Games, we cannot refund a product once it has been purchased, so we cannot accept returns or cancellations. Always remember to check your product basket during the checkout process and before making a purchase to avoid accidentally purchasing products. For more information, visit our Terms and Conditions page. If you still have doubts about this topic, please don't hesitate to contact us and we will try to help you as much as possible.The product is not working correctly
From Cheepy Games, we apologize for any performance issues you may be experiencing with your game. Unfortunately, since we are only the seller of the product and not the developer or publisher of the game, we may not have all the necessary information to fix the problem. However, we recommend that you contact the support service of the platform where the key was activated or the developer/publisher of the game for assistance. They will have the resources and knowledge necessary to helpI want to return the product I purchased
Unfortunately, at Cheepy Games, we cannot accept returns or cancellations once a purchase has been made, so we cannot accommodate returns. Always remember to check your product basket during the payment process and before making a purchase to avoid accidentally purchasing items. For more information, visit our Terms and Conditions page. If you still have doubts about this issue, do not hesitate to contact us.Are the products on the website official?
All our products at Cheepy Games are authentic and come from authorized distributors such as Steam, Rockstar, Origin, Battlenet, and more. We entered the industry with the best of intentions and a clear goal, to offer you the best prices quickly and securely, to build a long-term relationship with you, and to become, through trust and excellent service, your trusted website when buying video games. We hope to provide you with satisfactory service and that you will trust us again in your next purchase. You can check our privacy policy and our terms and conditions for more information about us and our business.What are the deadlines for redeeming the codes?
Most of the products we sell do not have an expiration date, so you can activate them anytime. However, we recommend that you activate your code as soon as possible to ensure its validity. In some cases, codes may expire or be deactivated by the publisher or distributor. Please note that we are not responsible for the expiration or deactivation of a code once sold, so we strongly recommend that you redeem it as soon as possible.Are all games valid in all regions or countries?
Most of the codes we sell are restricted by region or country, meaning they can only be activated in certain countries or regions. This information is displayed in different parts of the product page and also with a pop-up if you're trying to buy a product from a region other than the one you're browsing from. Remember to check the region of the products in your cart before making your purchase. If you're unsure about the regional restrictions of a specific code, feel free to contact us to confirm. We'll be happy to assist you. To see the regions and countries that make them up, visit our regions page or check my region section in the product details.What products can I use on what platforms?
Each product is designed to be activated on a specific platform, such as Steam, Rockstar, Origin, Battlenet, and others. Always remember to check if the games can be activated on the platform you want to use them on. All the information you need to know about product compatibility is on the product page, where you can find the different platforms for each game in the "Platforms" section in the product details. Additionally, always check the products in your cart during the checkout process to make sure the games you've added are from the platform you want to redeem. However, if you have any doubts or questions, feel free to contact us for assistance. We'll be happy to help.How many times can I download a game?
The number of times you can download a game depends on the platform where the code is activated. However, it's very common for games to be downloadable as many times as you want since you own the product when you activate it. For example, if you activate a game on Steam, you can download it as many times as you want on any device linked to your Steam account. However, if you have any doubts or questions, feel free to contact us for assistance. We'll be happy to help.The product I want is out of stock
At Cheepy Games, we strive to have a wide selection of products available for you, however, sometimes products may temporarily sell out or become unavailable for purchase. We recommend using the "Notify me when available" feature on our website so we can be aware if a game is highly demanded and we'll do our best to restock it as soon as possible, so it's important that you let us know. We also invite you to regularly check updates on product availability. If you're looking for a specific product that doesn't appear on our website, feel free to contact us and we'll try to provide you with more information if possible.
Information about our products
All the information and content included in our products appear on the product page. However, if you have any doubts or notice any missing information, feel free to contact us for assistance. We'll be happy to receive your feedback to improve or provide assistance if needed.Any other matters?
I can't find my code
Our codes are securely sent in the purchase confirmation email. If you can't find the activation code or the email for a digital product you purchased from Cheepy Games, make sure you are using the correct email account and check your spam or junk folder. If you're still unable to find it, our team is ready to assist you and provide the location of the activation key or code as soon as possible.Where and how to activate my code
Once you've made your purchase and the payment method has been validated, you'll receive an email to the account you registered with. In that email, you'll find a code of letters and numbers that you'll need to enter into the corresponding platform. If you have doubts about how to activate the codes on different platforms, visit our code activation section and follow the steps to enjoy your game.I can't read my code
If you can't view your code in the confirmation email, please contact us, send us a screenshot of the email without the code so we can help you resolve it as soon as possible.Not valid or duplicate
If you've received an error message indicating that your activation code is "invalid or duplicate," there are several possible causes for this issue: First, make sure you've entered the code correctly. Check for any typographical errors. Make sure the code is used on the correct platform for which it is intended. If you still can't activate your code, send us an uncropped screenshot of the error so we can help you resolve it.Wrong country/region
If you've received an error message indicating that your activation code is for the "wrong country/region," there are several possible causes for this issue: First, make sure you've entered the code correctly. Check for any typographical errors. Make sure the code is used on the correct platform. Always remember to check if the game can be activated in your region. Most of the codes we sell are restricted by region or country, meaning they can only be activated in certain countries or regions. This information is displayed in different parts of the product page and also with a pop-up if you're trying to buy a product from a region other than the one you're browsing from. Remember to check the region of the products in your cart before making your purchase. To see the regions and countries that make them up, visit our regions page. If you still can't activate your code, send us an uncropped screenshot of the error so we can help you resolve it.Wrong platform
If you're trying to redeem a digital product and you've received the error message "wrong platform," it means the key or activation code you're trying to use is incompatible with the platform you're trying to use it on. Here are some things you can try to resolve the issue: 1. Check if the code has been written correctly, sometimes small typographical errors can prevent the key from being redeemed. Always remember to check if the games can be activated on the platform you want to use them on. You can find the different platforms for each game in the "Platforms" section in the product details. Additionally, always check the products in your cart during the checkout process to make sure the games you've added are from the platform you want to redeem. If you continue to receive the "wrong platform" error message after following these steps, please contact our customer service team for assistance, attach a screenshot of the error message, make sure it's an uncropped screenshot of the entire screen.
Already purchased product
If you've received the "already purchased" error message when trying to redeem your code, it means you already own this product. To help us quickly resolve the issue, attach a screenshot of the error message, make sure it's an uncropped screenshot of the entire screen. Our team will be happy to assist you as soon as possible. Unfortunately, we do not offer refunds, as we cannot guarantee that the game has not been redeemed. However, please contact our team and we will try to help you with the problem to see what may have happened.Money was charged but no product was received
If you have been charged for a purchase on our website but have not received the product, please contact us immediately for assistance.This could be due to several reasons:
- Delay in processing
- Issue with payment or card
- Other reasons
Please have the following information ready when contacting our customer service team:
- Order number
- Proof of payment (screenshot or image of the transaction)
- Any other relevant information
We will investigate the problem and take necessary steps to resolve it as soon as possible. Cheepy Games apologizes for any inconvenience this may have caused and will do our best to rectify it. We appreciate your patience and understanding as we work to resolve the issue. If we are unable to resolve the problem, we will process a refund or re-deliver the product as soon as possible. Your satisfaction is our priority, so please do not hesitate to contact us if you have any questions or concerns.
Issues completing payment
If you're having trouble completing a payment, you can try a few things to resolve the issue. Here are some common reasons why this may be happening:
1. Ensure all the information you've entered is correct, such as billing address and credit card details.
2. Make sure the billing address you entered matches the one associated with your credit card.
3. Confirm that your credit card has not expired or reached its limit.
4. Verify that your card is enabled for online purchases.
5. Try using another payment method or another browser.
6. Clear your browser's cache and cookies to ensure you're not using outdated information.
7. Ensure you have a stable internet connection.
If you continue to experience issues completing the payment, please contact us for assistance. We recommend having the following information ready when you contact us:
- Order number, if available
- Error message received, if any
- Payment information
- Any other relevant information
We will investigate the problem and take necessary steps to resolve it as soon as possible. Cheepy Games apologizes for any inconvenience this may have caused and will do our best to rectify it. We appreciate your patience and understanding as we work to resolve the issue. If we are unable to resolve the problem, we will process a refund or re-deliver the product as soon as possible. Your satisfaction is our priority, so please do not hesitate to contact us if you have any questions or concerns.
1. Ensure all the information you've entered is correct, such as billing address and credit card details.
2. Make sure the billing address you entered matches the one associated with your credit card.
3. Confirm that your credit card has not expired or reached its limit.
4. Verify that your card is enabled for online purchases.
5. Try using another payment method or another browser.
6. Clear your browser's cache and cookies to ensure you're not using outdated information.
7. Ensure you have a stable internet connection.
If you continue to experience issues completing the payment, please contact us for assistance. We recommend having the following information ready when you contact us:
- Order number, if available
- Error message received, if any
- Payment information
- Any other relevant information
We will investigate the problem and take necessary steps to resolve it as soon as possible. Cheepy Games apologizes for any inconvenience this may have caused and will do our best to rectify it. We appreciate your patience and understanding as we work to resolve the issue. If we are unable to resolve the problem, we will process a refund or re-deliver the product as soon as possible. Your satisfaction is our priority, so please do not hesitate to contact us if you have any questions or concerns.
A payment has been made with my account that I did not make
If you have discovered a charge on your account that you did not make, it's important to take action immediately. Here are some steps you can take:
1. Verify that the charge is not an error or duplicate charge.
2. Check the purchase details for the date and amount of the charge to confirm that you or someone you know did not make it.
3. Change your account password and any associated login information as soon as possible.
4. Regularly review your account statement for any other suspicious or unauthorized charges.
Make sure you have the following information ready when contacting us:
- Your full name.
- Your email address.
- The first 6 and last 4 digits of your card.
- The exact amount of each charge.
- The time and date of the transaction(s).
- Any other details or information related to the transaction.
We take the security of our customers very seriously, so please do not hesitate to contact us if you have any questions or concerns. Your satisfaction is our priority.
1. Verify that the charge is not an error or duplicate charge.
2. Check the purchase details for the date and amount of the charge to confirm that you or someone you know did not make it.
3. Change your account password and any associated login information as soon as possible.
4. Regularly review your account statement for any other suspicious or unauthorized charges.
Make sure you have the following information ready when contacting us:
- Your full name.
- Your email address.
- The first 6 and last 4 digits of your card.
- The exact amount of each charge.
- The time and date of the transaction(s).
- Any other details or information related to the transaction.
We take the security of our customers very seriously, so please do not hesitate to contact us if you have any questions or concerns. Your satisfaction is our priority.
Any other matters?
Can I return a product?
Unfortunately, at Cheepy Games, we cannot return a product once the purchase has been made. Always remember to check your product basket during the payment process and before making the purchase to avoid accidentally purchasing products. For more information, visit our Terms and Conditions page. If you still have doubts about this issue, do not hesitate to contact us.Payments with Stripe
The credit or debit card payment method allows users to have funds deposited in the bank. If you do not want to register or log in to your Eneba account, a credit or debit card is a good option. This payment method allows the use of Visa, MasterCard, or Maestro debit/credit cards. How to pay by credit/debit card?- Select the products and add them to the basket, continue with payment
- Select 'Credit or debit card' as the payment method
- Fill in the mandatory fields with your credit/debit card details
- Click "Continue" to complete the payment
- Enjoy your purchase
In which regions is this payment method available? Visa, MasterCard, and Maestro cards are widely accepted internationally in most regions of the world, so the payment method should not be restricted based on region. However, if the payment is stopped, it may be that the card used for the transaction is blocked by region or that other issues prevent the cardholder from using the card in question. In that case, we advise you to contact your bank and/or choose another payment method.
Where to register
At the top right of our website, you will find an avatar icon.
If you click on the icon, it will take you to the Login and Registration page. There, you can both access your account if you already have one or create a new one by clicking on "Register." Follow the simple steps we ask for, and in a few seconds, you will be registered with us. If you have any doubts or are unsure how to complete this process, do not hesitate to contact us. Your satisfaction is our priority, and we will be happy to help you join our website.
I haven't received my activation email
First of all, we want to thank you for wanting to join our website, Cheepy Games, and we apologize for not being able to complete the registration more quickly and on your first attempt. Unfortunately, sometimes it's not a problem on our end, but we are here to try to offer you a solution as soon as possible. Our Cheepy Games registration is done through Google if you have an account, or else it is done through email validation via email. If you can't find this email, make sure you are using the correct email account and check your junk or spam folder. If you are unable to find it or do not receive the validation email, we are always available to assist you and help you with your registration on our website.What personal data does Cheepy Games store?
You can find information on how we handle personal data on our Privacy Policy page. If you still have doubts about this topic, do not hesitate to contact us.How can I protect my account?
Keeping your account secure on our website is crucial to protect yourself from online fraud. By taking necessary measures to protect your account, you can help ensure that your account remains secure and reduce the risk of unauthorized access to it:1. Use a strong and unique password for your account. Avoid using common words or phrases and include a mix of letters, numbers, and special characters.
2. Never share your password with anyone or store it on a public computer.
3. Keep your contact information up to date, especially your email address, to ensure you can receive important security notifications.
4. Log out of your account when you're done using it, especially if you're using a public or shared device.
5. Be vigilant against phishing attempts. Be cautious of emails or messages asking for personal information, and never click on links or enter your data on a website you're not familiar with.
6. Be cautious when sharing personal information over the phone or internet, only share what's necessary for the transaction, and question the authenticity of the person contacting you before providing any sensitive data.
7. Use two-factor authentication to protect your account. This adds an extra layer of security by requiring a code sent to your phone in addition to your password.
8. Keep your device and browser updated, as this can help prevent security vulnerabilities.
9. Regularly monitor your account activity to ensure no unauthorized transactions are made.
We understand how valuable your information is, and we do our best to protect it. If you suspect any activity on your account, contact us immediately. If you have any questions or concerns about the security of your account, do not hesitate to contact us. At Cheepy Games, our priority is to help you protect your personal information and keep your account secure.
How can I delete my account?
We're sorry to see you go, remember that we will always be waiting for you with open arms. To unsubscribe, email us at [email protected], and we will process your unsubscribe as soon as possible. Thank you very much for the time you have been with us.How can I view my order history?
To access your order history, you must be logged into our website with your Cheepy Games account. Then you have two options: the first is to click on the avatar at the top right and access from the dropdown where you can access "Orders". The other way is by clicking on the avatar and accessing the different options you have in your profile in the center of the screen. Click on "Orders".
How can I modify or edit my information or my profile?
To access your profile, you must be logged into our website with your Cheepy Games account. Then you have two options: the first is to click on the avatar at the top right and access from the dropdown where you can access "My Cheepy Profile", from where you can access "Account Details": The other way is by clicking on the avatar and accessing through the different options you have in your profile in the center of the screen. Click on "Account Details". In this section, you can change your personal information, your email, and your password.How can I log out?
To log out, you have two options: the first is to click on the avatar at the top right and log out from the dropdown by clicking on "Logout", The other way is by clicking on the avatar and accessing the different options you have in your profile in the center of the screen. Click on "Logout".How can I change my password?
To access your profile, you must be logged into our website with your Cheepy Games account. Then you have two options: the first is to click on the avatar at the top right and access from the dropdown where you can access "My Cheepy Profile", from where you can access "Account Details": The other way is by clicking on the avatar and accessing through the different options you have in your profile in the center of the screen. Click on "Account Details". In this section, you can change your personal information, email, and password.
How can I change the currency?
Choose between dollars or Euros when viewing prices on Cheepy Games. To change the currency, go to the footer at the bottom of any page on our website and click on "USD" or "€" and you will access a pop-up where you can choose your currency.
How can I change the language?
zzzzWhy do I need to validate my email?
We care about the security of our users, which is why it is necessary to validate your email account and be logged in to make purchases on our website.Any other matters?